R02

On This Page

High-Priority Return Code

This is a common ACH return code that indicates the recipient's bank account has been permanently closed. Unlike temporary issues like insufficient funds, this requires immediate action to obtain new account information. This is a permanent issue that cannot be resolved by retrying the same account.

‍

Error message: "A previously active account has been closed by action of the customer or the RDFI."

What Causes ACH Return Code R02?

The R02 ACH return code means "Account Closed" and indicates that the bank cannot process your ACH transaction because the designated account has been permanently closed. This return occurs when an account that was previously active and valid for ACH transactions has since been closed by either the account holder or their financial institution.

Unlike other return codes such as R01 (insufficient funds) or R03 (unable to locate account), R02 specifically confirms that the account existed previously but has been definitively closed. The account number format may still appear valid and pass basic validation checks, but the receiving bank can no longer locate an active account associated with those details.

Can You Retry R02 Payments?

No, you cannot retry R02 payments with the same account information. The account has been permanently closed and will continue to reject any payment attempts. You must obtain new banking details from the customer before reprocessing the payment.

Common Causes

Customer switched to a new bank and closed their old account

Account holder closed the account due to banking relationship changes

Bank closed the account due to inactivity or compliance issues

Customer forgot to update payment information after changing banks

Key Information

Return timeframe: 2 banking days

Cannot be retried using the same account

Requires new account information to process payment

Must contact customer immediately for resolution

How to Respond to an R02 Code

‍
An R02 return requires immediate action since the account is permanently closed and cannot be retried. Quick response prevents service disruption and maintains good customer relationships. Follow these steps to resolve R02 returns effectively:

When Your Customer's Payment Fails

Stop All Future Transactions
Immediately halt any scheduled payments to prevent additional returns.
Contact Customer Urgently
Reach out to obtain new banking information as soon as possible.
Update Payment Records
Remove the closed account from your system to prevent accidental retries.
Verify New Account Information
Confirm new account details with a voided check or bank verification.

Email Template

Subject: Important: Banking Information Update Required

Hi [Customer Name],

‍

We received notice that your bank account ending in [last 4 digits] is now closed, so we weren't able to process your recent payment.

‍

To avoid any service interruption, could you please provide your new banking information at your earliest convenience? We can update this securely over the phone or through our customer portal.

‍

Please call us at [phone number] or reply to this email with the best time to reach you.

‍

Thanks,

‍

[Your Company Name]

When Your Payment to a Vendor Fails

An R02 return on outgoing vendor payments can damage business relationships and potentially affect your credit terms. Since the vendor's account is closed, you need to obtain updated banking information immediately to avoid payment delays.