What Causes ACH Return Code R67?
The R67 ACH return code means "Duplicate Return" and indicates that multiple return entries have been sent for the same original transaction. This occurs when the receiving bank (RDFI) accidentally processes and sends more than one return for a single ACH entry, creating duplicates in the return process.
Unlike R24 (Duplicate Entry) which refers to duplicate original transactions, R67 specifically addresses duplicates in the return process itself. This can happen due to system glitches, communication failures, human error during manual processing, or technical malfunctions that cause the same return to be transmitted multiple times. The code ensures only one valid return exists for each original transaction.
Can You Retry R67 Payments?
R67 returns require working with the receiving bank to cancel the duplicate return entries rather than retrying the original payment. Since this is a return processing error where the same return was sent multiple times, resolution involves having the RDFI reverse or cancel the duplicate returns, leaving only one valid return entry. Once the duplicates are removed, normal processing can continue.
What Causes ACH Return Code R67?
The R67 ACH return code means "Duplicate Return" and indicates that multiple return entries have been sent for the same original transaction. This occurs when the receiving bank (RDFI) accidentally processes and sends more than one return for a single ACH entry, creating duplicates in the return process.
Unlike R24 (Duplicate Entry) which refers to duplicate original transactions, R67 specifically addresses duplicates in the return process itself. This can happen due to system glitches, communication failures, human error during manual processing, or technical malfunctions that cause the same return to be transmitted multiple times. The code ensures only one valid return exists for each original transaction.
Can You Retry R67 Payments?
R67 returns require working with the receiving bank to cancel the duplicate return entries rather than retrying the original payment. Since this is a return processing error where the same return was sent multiple times, resolution involves having the RDFI reverse or cancel the duplicate returns, leaving only one valid return entry. Once the duplicates are removed, normal processing can continue.
How to Respond to an R67 Code
An R67 return requires immediate contact with the receiving bank's operations team to identify and cancel the duplicate return entries, ensuring only one valid return remains for the original transaction.
When Your Customer's Payment Fails
- Contact RDFI Operations Immediately
Reach out to the receiving bank's ACH operations group to report that they have sent multiple returns for the same transaction entry. - Provide Transaction Details
Give the bank all relevant transaction information to help them identify which returns are duplicates and which should remain valid. - Request Duplicate Cancellation
Ask the RDFI to reverse or cancel the duplicate return entries, keeping only one valid return for the original transaction. - Verify Resolution
Confirm that the duplicate returns have been properly canceled and that only one return entry remains active.
Subject: Payment Return Processing Error - Duplicate Returns Received
Hi [Customer Name],
We've received notification that multiple return entries were sent for your recent payment transaction, which is an administrative error in the return processing system.
This is a technical issue between financial institutions where the same return was accidentally sent more than once. We're working directly with the banks involved to cancel the duplicate return entries.
We expect this to be resolved within 2-3 business days as the banks coordinate to remove the duplicate entries. No action is needed on your part.
Thank you for your patience while we resolve this processing error.
[Your Company Name]
When Your Payment to Vendors Fails
An R67 return on vendor payments indicates that multiple return entries were sent for the same transaction. This requires immediate coordination with the receiving bank to cancel duplicate return entries.
- Contact the receiving bank's ACH operations team immediately to report the duplicate returns
- Provide all transaction details to help them identify which returns are duplicates
- Request that the RDFI reverse or cancel the duplicate return entries
- Verify that only one valid return entry remains active for the original transaction
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